Security is still stated as one of the main reasons people are reluctant to use mobile banking (ING, Mobile Banking 2017 report) – but that’s a misconception that we’re trying to correct. 1.1 Background of study Mobile banking (m-banking) is a term used for performing banking transactions via mobile device such as mobile phones (Anyasi and Otubu, 2009). With the help of Mobile, Banking user can transfer funds, and pay bills, checking account balance, study your recent transaction, block your ATM card, etc. To study the benefits and limitations of Mobile banking Services. Banking entirely from a mobile phone might feel a little daunting or unnerving for some, and we understand why – but we want to break this barrier down. This study employed a descriptive research method using structured questionnaires to collect data from respondents. This study on the impact of internet banking on customer satisfaction will cover all the components of internet banking with a careful examination of its impact on customer’s satisfaction. To analyze the Mobile banking Facilities used Worldwide, To know the future prospects of mobile banking in India.‟ To suggest different ways to improve the functioning of Mobile Banking facilities and offer new business opportunities. LIMITATION OF STUDY Mobile banking is available round the clock 24/7/365, it is easy and convenient and an ideal choice for accessing financial services for most mobile phone owners in the rural areas. between consumer acceptance and mobile banking. Limitations: There are so many passwords, accounts, channels and different ways to do mobile banking (ATM, phone, web) that hackers are targeting everyone, everywhere, and by any method possible. 1.3 Research Objectives The objective of this study is to analyze some of the socio-economic impact of mobile banking, specifically M-PESA to the society in Kenya both positive and negative. The data collected was analyzed by use of frequencies and multiple linear regression technique, the findings were presented in terms of tables . Tiwari, Buse and Herstatt (2006) define mobile banking as any transaction, involving the transfer of The loss of a person’s mobile devise often means that criminals can gain access to your mobile banking PIN and other sensitive information. According to Tealeaf stats, 57% of 25-34 year olds and 53% of 18-24 year olds in the UK say they have accessed banking on smartphone or tablet, either via app or mobile web. BACKGROUND OF THE STUDY. This study therefore seeks to analyze the question; what has been the socio-economic impact of mobile banking, specifically M-PESA to the Kenyan society? Mobile banking is a unique change that has simultaneously rendered itself in pervasive ways cutting across various financial institutions and other sectors of the economy. The emergence of the internet has opened a wide variety of avenues and information to the common man, which he can access from a comfortable home setting. Under closer scrutiny, smartphone apps are the most popular mobile way of accessing banking services for both of these age groups, with 22% and 25% doing so respectively. However, there are disadvantages of internet banking as well, some of which are mentioned below. Disadvantages of Mobile Banking Mobile banking users are at risk of receiving fake SMS messages and scams. Disadvantages Mobile banking users are at risk of receiving fake and scams. According to a recent survey conducted by the Federal Reserve, 71 percent of adults with bank accounts use online banking services, and 38 percent access services via mobile devices, an increase of five percent over the previous year.With this unprecedented access to account balances, check depositing and money transfers, all available 24/7, consumers are expecting more from their … 1.7 SCOPE/LIMITATIONS OF THE STUDY.

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